How to change the Login Email and Password?
Sorry, you cannot change the Login Email and Password by yourselves. But if you want to change it, please fill in the [Change of Address or User Information or Internet Services Maintenance Form] and fax return to us at (852) 2840-3198 / via email at member@chesan.com Your request will normally be processed within 2 working days upon our receipt of form.

How to do if we forget / lose the Login Email or Password?
Please fill in the[Change of Address or User Information or Internet Services Maintenance Form] and fax return to us at (852) 2840-3198 / via email at member@chesan.com. Your request will normally be processed within 2 working days upon our receipt of form.

What can we do if we want to update our demographic information?
Please fill in the[Change of Address or User Information or Internet Services Maintenance Form] and fax return to us at (852) 2840-3198 / via email at member@chesan.com. Or you may submit your request via the “Mail Form” at the “Service & Activities” page under “Member Zone”. Normally, your request will be processed within 2 working days upon our receipt of form.

What can we do if we want to disable / cancel our user's identity?
Please fill in the[Change of Address or User Information or Internet Services Maintenance Form] and fax return to us at (852) 2840-3198 / via email at member@chesan.com. Or you may submit your request via the “Mail Form” at the “Service & Activities” page under “Member Zone”. Normally, your request will be processed within 2 working days upon our receipt of form.

For further questions, please reach us via:
Email Address: member@chesan.com
Phone No.: (852) 2840-3110
Fax No.: (852) 2840-3198